Content packs and the Content Library keep your team's layers, layouts, and apps ready to reuse on the next site. When content won't add, upload, or save, find the message you see below for the cause and the fix.

Learn how to use the Content Library.

Problems with the Content Library

I can't find content

Type in Search for content at the top of the Content Library. Use Group by: to sort content by Category, Workspace, Tags, or Units.

"No workspace content matches your search." means nothing matches what you typed. Clear the search or try a shorter word.
"Nothing in this workspace yet." means no one has added content to your workspace. Ask a workspace admin to publish a content pack.

Content says "Upgrade to access"

Some content isn't included in your workspace's plan. It shows "Upgrade to access this content" and can't be added. Creating and editing content packs needs a Team or Enterprise plan. Ask your workspace admin about upgrading.

Content from a pack didn't all get added

Giraffe adds what it can from a pack and tells you what it skipped.

"Skipped [N] layout(s)" means some layouts weren't added. A project holds up to 10 layouts. Once a project has 10, Giraffe skips the rest. Delete a layout you don't use, then add the pack again.
"Could not import layout(s): no project is open." means you tried to add layouts outside a project. Open a project first.
"[app name] is already added to project" means the project already has that app. Giraffe keeps the one that's there.
"Imported '[name]', but…" means part of the content didn't add, such as one of its layers. The message names what's missing. Add that part on its own.

I can't import from another project

If Giraffe shows "Error loading project," the project you picked didn't open. Check that you still have access to it, then try again. If Giraffe shows "Error importing," the content didn't copy. Try again, or import a smaller piece of the project.

My team can't find content I made

A content pack is private until an admin of the pack shares it. Your team can't see it until then. If you made the pack, you're its admin. Otherwise, ask the pack's admin to share it.

To share a pack you're an admin of:

In the Content Library, open My Content.
Open the pack.
Click Share and share it with people, a team, or your whole workspace.

Sharing packs needs a Team or Enterprise plan. Learn more about sharing in Giraffe.

I can't share content I made

The person who creates a content pack or uploads a file gets Admin access to it automatically. If you can't share something you made, check these:

Content packs: Share only appears in a pack's menu if you have Admin access to the pack and your account is on a Team or Enterprise plan. Core accounts don't see Share.
Files: sharing options are in the File sharing section of the file's Edit file window. If that section is missing, you don't have Admin access to the file. Giraffe doesn't show a message.

If you made it and the sharing option is still missing:

Check you're signed in with the account you made it with.
Reload the page. Giraffe checks your access when the page loads.
Another admin may have changed your access. Ask someone with Admin access to check whether you're still listed as an admin. They, or a workspace admin, can give it back.

If you're listed as an admin and on a Team or Enterprise plan, and the option is still missing after a reload, contact support. Include the pack or file name and your email address.

Learn how to share files.

I can't add something to my content pack

Each content pack has a Category, and the category decides what the pack can hold. If an option you want is missing or can't be ticked, the pack has the wrong category. Choose Bundles to mix different kinds of content in one pack.

Category	What the pack can hold
Layers	Layers
Geometry	Geometries, plus their usages, flows, blocks, and scenarios
Usages	Usages
Flows	Flows, plus the usages, geometries, blocks, and scenarios they use
Blocks	Blocks, plus the flows, usages, geometries, and scenarios they use
Analytics	Analytics
Reports	A report
Apps	Apps
Layouts	Layouts and the apps in them
Bundles	Any mix of the content above

Changing the category clears what you've selected so far. Pick the category first.
Analytics, Reports, and Layouts only appear when the project has Analytics, a report, or layouts to add.
You can't change the category of a pack you already made. Create a new pack with the right category instead.

My content pack won't save

"Please select at least one layer, usage, or other app." means the pack is empty. Tick at least one item.
"Failed to upload content," "Failed to create file," or "Failed to capture thumbnail from project" means the pack didn't save. Check your connection and try again.

Favorites won't save

If Giraffe shows "Failed to update favourites," the change didn't save. Check your connection, then click the favorite again.

The Content Library won't let me leave a screen

Giraffe checks for unsaved changes before you leave a Content Library screen. If that check fails, Giraffe shows "Couldn't leave this screen" and keeps you where you are. Save your work, then refresh the page.

Error messages

Giraffe shows these errors in toasts at the bottom of the screen when something in your content library fails.

Error	What triggers it	What to do
"[error label]: (server error text)"	You tried to import part of a marketplace project into your project and it failed.	Read the message and try again.
"Couldn't leave this screen — see the console for details."	You tried to leave or switch screens in the content library and an unsaved-changes check hit an unexpected error.	Try again, or reload the page.
"Error importing '[pack name]': (error text)"	Importing a content pack failed.	Try again.
"Error loading project: (server error text)"	You opened a marketplace project and its details could not load.	Close it and try again later, or contact support.
"Failed to add report builder app"	Adding reports from a content pack failed.	Try again.
"Failed to capture thumbnail from project"	Capturing a thumbnail from the project failed.	Try again or upload an image.
"Failed to create file"	Creating the content pack file failed.	Try again.
"Failed to update favourites"	You tried to favorite or unfavorite an item and the save did not go through.	Try again.
"Failed to upload content"	Uploading the content pack failed.	Try again.

Message	What triggers it	What to do
"Added '[name]' to project"	You added a project pack to your project and everything came through.	None
"Added [app name] to project"	You added an app from a content pack.	None
"Added analytics to project"	You added analytics from a content pack.	None
"Added layout to project"	You added a layout from a content pack.	None
"Added reports to project"	You added reports from a content pack.	None
"Content added successfully"	A content pack was added to your project.	None
"Could not import layout(s): no project is open."	You tried to import layouts from a content pack with no project open.	Open a project first.
"Creating and editing content packs is available on Team and Enterprise plans."	You tried to create a content pack on a plan that does not include it.	Upgrade your plan.
"Drop an image file / Drop a file, not a link"	You dropped a file that is not an image, or dropped a link, as the content pack thumbnail.	Drop an image file.
"Imported '[name]', but [problem]"	You added a project pack. Part of it could not be added, such as some layers or layer groups.	Check the project for missing layers or groups and add them again.
"Imported [layer name] to project"	You added a layer from a content pack.	None
"Please select at least one layer, usage, or other app."	You tried to save a content pack with nothing chosen.	Pick at least one item.
"Skipped [n] layout(s): [reasons]"	Some layouts from a content pack could not be imported.	Check the listed reasons.

Troubleshoot Content